At LedgerStay, we respect your privacy and are committed to protecting your personal and financial information. This Privacy Policy describes how we collect, use, store, and share your data when you use the LedgerStay application and service.
1. Information We Collect
1.1 Information You Provide to Us
- Account Information: When you register for LedgerStay, we collect your name, email address, and organization details.
- Support Information: Any information you provide when contacting customer support or submitting feedback.
1.2 Information We Collect via Third-Party Integrations
To provide our core banking sync services, LedgerStay integrates with bank data aggregation services. When you link your bank accounts to LedgerStay, we retrieve:
- Account Information: Account names, types, subtypes, and masked account numbers.
- Balances: Current and available account balances.
- Transaction History: Detailed transaction records (including amount, date, description, merchant name, and categorization).
LedgerStay does not collect or store your online banking credentials (usernames or passwords). Your credentials are entered directly into the secure portal of our integration partner and never touch LedgerStay's servers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the LedgerStay platform and financial bookkeeping features.
- Import and categorize your bank transaction records into your LedgerStay journals.
- Communicate with you regarding account updates, security alerts, and customer support.
- Monitor system performance and ensure platform security.
3. How We Share Your Information
We do not sell, rent, or lease your personal or financial data to third parties. We only share your information in the following limited circumstances:
- Service Providers: With trusted third-party service providers (like hosting providers, databases, and bank integrations) necessary to operate our service.
- Legal Compliance: If required by law, subpoena, or regulation to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with a merger, sale of assets, or acquisition, subject to appropriate confidentiality agreements.
4. Data Security & Storage
We implement industry-standard security measures to safeguard your data:
- Encryption in Transit: All traffic is encrypted using TLS 1.2/1.3.
- Encryption at Rest: All data stored in our databases is encrypted using AES-256.
- Access Control: System access is restricted to authorized personnel using role-based access controls and Multi-Factor Authentication.
5. Your Choices & Rights
- Account Disconnection: You can disconnect your bank accounts from LedgerStay at any time. Once disconnected, we will cease retrieving any new data from the bank integration partners for that account.
- Data Deletion: You may request the deletion of your account and all associated personal and financial records by contacting us at support@ledgerstay.com.
6. Updates to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or via a notice within the LedgerStay application prior to the change becoming effective.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: privacy@ledgerstay.com